We do not accept exchanges. If you would prefer another item, just return the unwanted merch for a refund and place a new order online via our website.
If the product is not washed, worn or damaged (CD’s/DVD’s must be unopened), you can send it back to us for a refund. Please include the merchandise, order number, and a note explaining the return; we can refund the price of the your order not including shipping.
Please note that we cannot issue refunds for missing or undelivered merchandise before 4 weeks time. This is due to any delays dealing with international shipping and customs.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at: firstname.lastname@example.org
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
To return your product, send us an email at: email@example.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.